Survey: clients and employees of the federal social welfare authorities (BSB)

The survey consisted of two major parts, focussing on two relevant
groups of people. On the one hand, 2000 clients of the BSB were interviewed on
their satisfaction with the information and consultation they received from the
BSB as well as on their prospective expectations and needs of the BSB. On the
other hand, employees from the consulting service were questioned with the help
of an online questionnaire. Interest was set on their opinion and assessment of
their field of work and on their requirements as to a change of the workflow
and support for their consultancy. The results of the survey serve as basis for
further development of the offers of the BSB and the intraorganisational
development.